At Lory Ago Store, we want you to love your purchase! If you’re not completely satisfied, we’re here to help. Below is everything you need to know about our return process. For any questions, please contact us at info@loryago.net.

We offer a 7-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return:

• Items must be in the same condition as received, unworn or unused, with tags, and in the original packaging.
• A receipt or proof of purchase is required.

To start a return, please contact us at info@loryago.net. Once approved, we will provide a return shipping label and detailed instructions for sending your package. Returns sent without prior approval will not be accepted.

For any return-related questions, don’t hesitate to reach out to us at info@loryago.net.

Please inspect your order upon delivery. If you receive an item that is defective, damaged, or incorrect, contact us immediately at info@loryago.net so we can address the issue and make things right.

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)
• Custom products (e.g., special orders, personalized items)
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

If you have concerns about a specific item, please contact us at info@loryago.net.

Note: Sale items and gift cards are not eligible for returns.

Need a different item? The quickest way is to return the item you have. Once your return is accepted, place a separate order for the new item.

For items shipped to the European Union, you are entitled to a 14-day cooling-off period, allowing you to cancel or return your order within 14 days for any reason.

To qualify, the item must:

• Be in the same condition as received, unworn or unused, with tags, and in the original packaging.
• Include a receipt or proof of purchase.

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Once your return is received and inspected, we will notify you if the refund has been approved. If approved, your refund will be processed to your original payment method within 07 business days.

Please note:

• It may take additional time for your bank or credit card company to process the refund.
• If you haven’t received your refund after 15 business days, contact us at info@loryago.net.

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We value your satisfaction and are always here to help. For any concerns, please contact us at info@loryago.net.

Thank you for choosing Lory Ago Store!